Privacy Policy
Treating privacy with respect
BeSoftware N.V (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit Club World Casinos, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this Privacy Policy carefully.
IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE SITE.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Revised” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and we will inform you of any updates through on-screen notifications when you log into the site, at which point you will be prompted to review the revised document and confirm your consent to be subject to its terms in order to continue to use the site.
Lawful Basis
Besoftware N V has identified “Legitimate Interest” as the lawful basis for the processing of personal information.
The legitimate interests pursued are; the prevention of fraud, personalization of services, contacting customers for security, support and account purposes, and for direct marketing to customers that have actively opted in to communication.
The data collected is only that which relates directly to the processing aims as stated above, and therefore this is a lawful basis for the processing of personal information.
Collection Of Your Information
By signing up to and using the site, you consent to the following information being collected about you:
Personal Data
Personally identifiable information, being your name, address, email address, telephone number, and demographic information, being your age, gender and hometown, that you provide us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards.
You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.
When you provide this data to us, we will store it on our secure servers until your account is closed.
Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly after registering the Site.
Once this data has been collected, we will store it on our secure servers until your account is closed.
Financial Data
All monetary transactions such as Deposits, Withdrawals, Refunds and Chargebacks are made through our third party secure payment processors. Processors will collect and store information related to these transactions. When a transaction is undertaken, you will be directed to a payment processor site, which will contain their own privacy policy outlining this information. You are encouraged to review their privacy policy and contact them directly with any questions you may have regarding this information. We do not collect or store any of this data ourselves.
For fraud prevention and anti-money-laundering purposes, we conduct an identity verification process for financial transactions. As part of this process, we will collect personal data (copies of credit cards, photo IDs, utility bills and/or bank statements). This data (including emails and messages sent by customers in response to information requests) is stored internally on a secure server. A limited number of authorized personnel can access this data. No data stored for fraud prevention purposes is shared with third parties unless as required by law or to protect rights as detailed below.
Use Of Your Information
Having accurate information about you permits us to provide you with a safe, smooth, efficient, and customized experience. Specifically, we use information collected about you via the Site to:
- Create and manage your account.
- Email you regarding your account activities.
- Fulfill and manage payments, and other transactions related to the Site.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
- Process payments and refunds.
- Request feedback and contact you about your use of the Site.
- Resolve disputes and troubleshoot problems.
- Respond to product and customer service requests.
- With your consent only, we deliver targeted advertising, coupons, newsletters, and promotions, and other information regarding our website and mobile application to you.
Disclosure Of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. We are committed to only working alongside third parties that comply with the General Data Protection Regulation and have taken all reasonable steps to confirm their compliance.
Tracking Technologies
Cookies and Web Beacons
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy posted on the Site, which is incorporated into this Privacy Policy. By using the Site, you agree to be bound by our Cookie Policy.
Third-Party Websites
The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site.
Security Of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken all reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be 100% guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. If you have reason to be concerned that your personal data has been accessed in such a way, we request that you contact us as soon as possible using the contact information provided. We are committed to keeping your data safe; in the unlikely event that a data breach does occur we have full Data Breach reporting procedures in place which will be closely followed.
Policy For Children
We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the contact information provided below.
Controls For Do-Not-Track Features
Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.
Options Regarding Your Information
Requesting your own data
You may at any time request a copy of the information about you that is held by ourselves. In order to request this information, you should use the contact information provided. Once a request is received we have one month to respond to you unless the request is particularly complex, in which case we will inform you of any delay within one month of the request being received.
Account Information
You may at any time review or change the information in your account or terminate your account by:
- Contacting customer services to make any changes to your account details.
- To delete or deactivate an account, users should contact us using the contact information provided. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our archived files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
Emails and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:
- Clicking on Unsubscribe links at the email footer, or;
- Contacting us using the contact information provided.
- If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.
Data Breach and Incident reporting
Where a data breach is identified, an assessment of the potential impact of the breach is undertaken. Based on the result of this assessment, we will then notify the relevant supervisory authority and individual data subject(s) as required.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at: [email protected]